Returns & Refunds Policy
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Sale items will be refunded at the sale rate.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the refund or return is due to a faulty or incorrectly sent item then Octagon Industries Ltd. will bear the cost of the return shipping, however we must be notified of the circumstances surrounding this prior to the goods being shipped back to us.
Return items to:
Besser Leben GmbH, -Retourenservice-, Grienbachstr. 11, 6302 Zug, Switzerland
Please attach a customs form stating "goods return" & the value of the goods on the consignment. The customs form is available free of charge from your service provider.
Customs fees are not accepted by us and must be debited to you.